Shipping policy

Shipping Policy

We offer all customers domestic and international shipping with tracking to ensure a seamless and efficient experience.

What are your shipping and processing times?

Processing Times: 1-2 business days.

Standard Shipping Times:

USA: 3-6 days

Oceania: 5-15 days

Europe: 7-15 days

Canada: 10-20 days

Latin America: 10-15 days

Other countries: 10-20 days

Processing Times:

Orders typically take 1-2 business days to process before shipping out. Please note that we do not ship on weekends.

Where can I find my tracking number?

When your items are shipped, you will receive an automatic notification via email with a tracking number. If you do not receive one or if the tracking number doesn't work, please contact us, and we'll resolve it!

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

For more detailed information, please email us at support@timadnexus.com, and we'll be happy to assist you!